Services 08 · Chatbots & WhatsApp bots
Chatbots for business
A bot that answers customers on WhatsApp, your website and Instagram, from the business’s own information, and passes every enquiry that needs a person to the team.
What is included
How it works
The questions
We collect the questions the team answers, and the right answers.
Knowledge & tone
We write the knowledge and the limits, and you approve how the bot sounds.
Build & test
We connect the channel, calendar and CRM, and test on real questions.
Launch & improve
We read the first conversations, fix answers and add channels.
Examples
All examples→
Concepts we built to show the level. The businesses are fictional.
Questions
What is an AI chatbot?
A bot that understands questions in free language and answers from information it was given, instead of a menu of buttons. It understands different wordings of the same question and holds a natural conversation.
How is a WhatsApp Business bot built?
The business’s number is connected to Meta’s official WhatsApp Business API, the bot is given a knowledge base and limits, and it is connected to the calendar or CRM. The account is opened in the business’s name.
Can we keep our current number?
Usually, yes. A number registered today in the WhatsApp Business app moves to the API in an orderly process, and its limits are checked in the first step.
Will the bot make up answers?
No. It answers only from the information you set, and what it was not given, it passes to the team.
Does it answer in Hebrew?
Yes, in Hebrew and English, in text and by voice.
What is the difference between a chatbot and an AI agent?
A chatbot answers; an AI agent also takes actions in the business’s systems. For most businesses a bot that answers and books is enough, and if more is needed, we build an AI agent.
How much does a WhatsApp bot cost?
It depends on the channels, the scope of knowledge and the connections, plus WhatsApp Business API and model usage by conversation volume. Send a brief and you get a proposal by email with the price and date written in advance.
Data & security
Where the data lives. Accounts are opened in the business’s name: the database, the CRM, the WhatsApp Business API, the domain and the hosting. Your customers’ data stays there, not in an account of the studio’s.
Who can see it. Every user has personal access, with the permissions their role needs. The studio’s access opens for the build and the follow-through, and closes when they end.
Israeli Privacy Protection Law, Amendment 13. We build to its requirements: collect only the data that is needed, record what is collected and why, set permissions, and let people see and delete their data on request. The database remains the business’s responsibility, and we set out in writing what else needs doing.
No training on your data. The business’s data is not used to train models. The AI agents work through the model providers’ APIs, under settings in which the provider does not train on the data, and answer only from what they were given.
When the engagement ends. The accounts, the code and the data stay with you. The studio’s access is closed, and any working copies left with us are deleted.
More about this service
An AI chatbot understands questions in free language, in Hebrew and English, and answers from the information you set: hours, prices, menu, policies. When the conversation needs an action, it books the appointment or passes the lead to the team.
Libra Intelligence builds AI chatbots and WhatsApp bots on the official WhatsApp Business API, and website chatbots that look like the site. The bot answers in the brand’s tone, never invents answers, and knows when to stop and hand over to a person. We start from the questions the team answers most, and build the knowledge base from them.
Most written questions a business gets repeat themselves, and they arrive in the evening and at the weekend too. A customer who does not get a quick answer asks another business.
A bot answers at once, at the same level at any hour, and leaves the team the conversations that really need a person. A scripted bot answers only what was planned; an AI chatbot understands different wordings of the same question, and still answers only from what you set.
What is included
WhatsApp Business bots. A bot on the official WhatsApp Business API, on the business’s number: it answers customers, sends confirmations and reminders, and hands a conversation to a member of staff on the same number. Try it in the example ↗
Website chatbots. A chat window in the site’s own design that answers product and service questions and collects lead details. In Hebrew and English, right-to-left done properly.
Instagram & Messenger bots. The same knowledge base answers Instagram and Facebook messages too, so a customer gets the same answer on every channel.
Bots on your documents. A bot that answers from the business’s documents and procedures and shows the source of every answer, for customers or for the team. Try it in the example ↗
CRM & calendar connection. A lead opened in the bot lands in the CRM with a summary of the conversation, and an appointment booked in the bot appears in the calendar. Try it in the example ↗
What the bot does on a normal day. Answers opening hours and prices; finds a free slot and books it; reminds the customer the day before; collects details from a lead who wrote at night; passes an upset customer, or a question it was not given, to the team.
How it works
01 · The questions. We collect the questions the team answers, and the right answers.
02 · Knowledge & tone. We write the knowledge and the limits, and you approve how the bot sounds.
03 · Build & test. We connect the channel, calendar and CRM, and test on real questions.
04 · Launch & improve. We read the first conversations, fix answers and add channels.
More from the studio
- AI models & product imagery
- Websites for business
- Apps & business systems
- Business automation & AI agents
- 3D & visualisation
- Branding for business
- AI agents for business
- AI video for business
- Brand films for business
By industry
Getting started
Send a short brief, and we reply by email with a direction, a written price and a date.
Send a brief→