Services 07 · AI agents
AI agents for business
An AI agent answers customers, checks the business’s systems and takes the action: books the appointment, the table, opens the lead. What it does not know comes to you.
What is included
How it works
Mapping
Which enquiries come in, from which channels, and what happens after each one.
Definition
What the agent knows, what it may do and when it hands over to a person.
Build & test
We connect the systems and test the agent on real conversations, including questions it should not answer.
Launch & follow-through
We go live on one channel, read conversations, fix, and extend to the next channel.
Examples
All examples→
Concepts we built to show the level. The businesses are fictional.
Questions
What is an AI agent?
A language model connected to the business’s tools. A chatbot answers questions; an AI agent also acts: it checks availability, books, updates the CRM and hands over to a person when needed.
What is the difference between an AI agent and a chatbot?
A chatbot answers from the information it was given. An AI agent answers and also acts in the business’s systems. If most of your enquiries end in an answer, a chatbot is enough; if they end in an action someone takes by hand, an agent saves that work.
Will the agent make things up?
No. It answers only from the information it was given and takes only the actions it is allowed. What it does not know, or may not do, it passes to the team with a summary of the conversation.
Which channels does it work on?
WhatsApp, the website, Instagram, Messenger, Telegram and the phone. You can start on one channel and add more to the same agent.
Does it speak Hebrew?
Yes, in text and by voice, and English too. It answers in the language it was addressed in.
What about data privacy?
Accounts are opened in the business’s name, the data is not used to train models, and we build to the Israeli Privacy Protection Law, Amendment 13. The details are under "Data & security" on this page.
How much does an AI agent cost?
It depends on the channels, the systems to connect and the actions the agent takes, plus model usage by conversation volume. Send a brief and you get a proposal by email with the price and date written in advance.
Data & security
Where the data lives. Accounts are opened in the business’s name: the database, the CRM, the WhatsApp Business API, the domain and the hosting. Your customers’ data stays there, not in an account of the studio’s.
Who can see it. Every user has personal access, with the permissions their role needs. The studio’s access opens for the build and the follow-through, and closes when they end.
Israeli Privacy Protection Law, Amendment 13. We build to its requirements: collect only the data that is needed, record what is collected and why, set permissions, and let people see and delete their data on request. The database remains the business’s responsibility, and we set out in writing what else needs doing.
No training on your data. The business’s data is not used to train models. The AI agents work through the model providers’ APIs, under settings in which the provider does not train on the data, and answer only from what they were given.
When the engagement ends. The accounts, the code and the data stay with you. The studio’s access is closed, and any working copies left with us are deleted.
More about this service
An AI agent is a language model connected to the business’s tools: the calendar, the booking system, the CRM. It understands what the customer asked for, checks, acts and confirms, and always knows what it may do and what goes to a person.
Libra Intelligence builds AI agents for businesses that answer customers on WhatsApp, the website, Instagram and the phone, in Hebrew and English. The agent answers only from the information it was given, takes only the actions it is allowed, and passes every sensitive conversation to a person with a summary. We build, test on real conversations, and only then go live.
Most enquiries repeat themselves, and most end in an action someone on the team takes by hand after the conversation: an appointment, a booking, a lead in a spreadsheet. An enquiry that arrives in the evening waits until morning, and the customer goes elsewhere.
An AI agent answers at once, takes the action in the system, and leaves the team only what really needs a person. Every conversation is kept, so you can read what was asked and improve the answers.
What is included
Customer service agents. Answers on hours, prices, policies, shipping and availability, in free language and the brand’s voice, at any hour. What it was not given, it does not invent: it passes to the team. Try it in the example ↗
Sales & lead agents. Takes every enquiry the moment it arrives, asks the qualifying questions you set, and logs the lead in the CRM with a summary. The team meets a lead who already knows what they want. Try it in the example ↗
Voice agents for the phone. Answers calls to the business’s number, outside opening hours too, books appointments and visits in the calendar, and passes every call that needs a person to a member of staff. Try it in the example ↗
Agents on your own knowledge. An internal agent for the team that answers from the business’s procedures, contracts and documents, and shows the source of every answer. Try it in the example ↗
Connected to your systems. Calendar, booking system, CRM, stock, payments and the WhatsApp Business API. Each connection gets only the permission it needs.
Examples of agents. A restaurant whose agent books tables on WhatsApp and Instagram; a clinic whose voice agent books a first consultation; a residential sales office whose agent arranges a visit to the show flat; a store whose agent checks an order’s shipping status.
How it works
01 · Mapping. Which enquiries come in, from which channels, and what happens after each one.
02 · Definition. What the agent knows, what it may do and when it hands over to a person. You approve it in writing before we build.
03 · Build & test. We connect the systems and test the agent on real conversations, including questions it should not answer.
04 · Launch & follow-through. We go live on one channel, read conversations, fix, and extend to the next channel.
More from the studio
- AI models & product imagery
- Websites for business
- Apps & business systems
- Business automation & AI agents
- 3D & visualisation
- Branding for business
- Chatbots for business
- AI video for business
- Brand films for business
By industry
Getting started
Send a short brief, and we reply by email with a direction, a written price and a date.
Send a brief→