AI Operations

Demo data

EMBER · 12 HaRakevet St, Tel Aviv

One agent answers every guest. The team handles the rest.

EMBER's AI agent answers on WhatsApp, Instagram, the website and the phone. It books tables, answers from the menu, and hands anything it can't answer to the staff on shift.

Conversations today
146
Bookings made by the agent
38
Handed to staff
5

Demo dataThe counters move with the conversations below.

01

Channels

Four ways guests reach EMBER. The same agent, the same knowledge, the same reservation book.

Tap a reply in the chat to change the booking.

What the agent did

    Reservation book Friday

    TimeGuestCoversTableNotesStatus

    02

    Handover to staff

    When a question needs a person, the agent says so, writes a summary and assigns the conversation to whoever is on shift.

    Inbox

    Tamar · Floor manager

      Ronit Azulay

      WhatsApp · +972 52 ••• 4410

      03

      The automation

      Every conversation runs through one workflow. Select a step to see what went in and what came out for that booking.

      WorkflowsReservationsv14 · live

      100%

        Run history

        Today · select a run to see its path

        RunTimeChannelGuestOutcomeDuration

        04

        Knowledge & guardrails

        The agent answers only from EMBER's own documents, and follows written rules about what it may not do.

        What the agent knows

        7 documents · synced from Google Drive

        DocumentSourceLast syncedUsed this week
        Tasting menu · Autumn 2026Kitchen2 h ago412
        Allergen matrixKitchen2 h ago96
        Opening hours & holidaysManagementYesterday188
        Reservation policyManagement3 days ago141
        Dietary policyKitchenYesterday77
        Private dining packEvents5 days ago23
        Wine listSommelier1 week ago58

        Guardrails

        This week

        1. Never confirms a table the reservation system doesn't show as free.

          0 exceptions

        2. Hands over any allergy question it can't answer from the menu and the allergen matrix.

          9 handovers

        3. Answers in the guest's language, Hebrew or English.

          41% in Hebrew

        4. Doesn't offer discounts or waive the cancellation fee. Passes the request to a manager.

          3 handovers

        5. Groups of more than 8 go to the events manager as a lead.

          4 leads

        6. Says it is an automated assistant at the start of every chat, and whenever asked.

          Always

        Bilingual

        Guest wrote in Hebrew · agent replied in Hebrew

        היי, יש מקום מחר בשמונה לשניים?

        19:02

        ערב טוב! מחר ב־20:00 הכול תפוס. יש לנו 19:45 או 20:30 לשניים. מה מתאים לכם?

        19:02

        20:30 מעולה

        19:03

        שמרתי לכם שולחן לשניים מחר ב־20:30. האישור נשלח אליכם כאן.

        19:03

        Hi, do you have a table tomorrow at eight for two?

        19:02

        Good evening. Tomorrow at 20:00 is fully booked. I have 19:45 or 20:30 for two. Which suits you?

        19:02

        20:30 is great

        19:03

        Your table for two is held for tomorrow at 20:30. The confirmation is on its way here.

        19:03

        05

        This week

        The last seven days. What the agent handled, what it passed on, and when guests write.

        Demo data
        Conversations
        1,146

        +8% on last week

        Resolved by the agent
        87%

        149 handed to staff

        Bookings created
        263

        612 covers

        Median first response
        6 s

        Staff median: 4 min 10 s

        Conversations by channel
          Resolved by the agent vs handed over
          Bookings created

          per day

          Median first response

          by day

          Busiest hours

          messages per hour, all channels

          06

          Integrations

          The agent works inside the tools EMBER already uses.

          • WhatsApp Business API

            Messages, templates, reminders

          • Instagram

            Direct messages

          • Reservations

            Tabit or OpenTable style systems

          • Google Calendar

            Events and call bookings

          • CRM

            Guest profiles and leads

          • Slack

            Alerts for staff

          What's included

          • Setup on EMBER's menu, hours and policies
          • WhatsApp, Instagram, website chat and phone
          • Staff inbox with handover and summaries
          • Reservation and CRM sync
          • Guardrails written with the managers
          • Hebrew and English
          • Weekly report
          • Menu and rule changes on request
          Concept by Libra Intelligence